Support
Something broke? Tell us
Support for apps, websites and basic IT: mail, domain, access, certificates.
Frequent questions
How do I ask for support?
Use the form on this page or write to [email protected]. Describe what happened, where and when.
Do you support products you did not build?
We can take a look. After a review we will say honestly whether we can help within our areas.
When do you reply?
We work Mon–Fri 09:00–18:00 Kyiv time. We do not promise a specific response time, but enquiries in working hours are handled in order.
Do I need to choose a service in the form?
No. For IT questions (mail, domain, access) you can leave the service empty.
What should I not send in the form?
Passwords, bank card data or other people's personal data. Access is shared separately and securely.
Hours: Mon–Fri 09:00–18:00 (Europe/Kyiv). Phone: +380 99 845 51 99